All sales are final.  Only defective items will be considered for refunds or exchanges.

Refunds and Exchanges

To be eligible for a refund or exchange, you must email us within 3 days of receiving your order to alert us of the defective item to orders@wagcityclothing.com.  Please be sure to attach a picture of the item showing the defect.  To be eligible for a return or exchange, your item must be unused and in the same condition that you received it.  To complete your return, we require a receipt or proof of purchase.  Upon receipt of the defective item, we will ship out a replacement.  If a replacement is not available we will refund the full purchase price of your item.

Please review your order before checking out.  Make sure you have the correct items, size/color selected in the listing to ensure your order is correct.  We do not accept order changes once your order has been made.  Once an order has been made, any changes can not be made and is the sole responsibility of the buyer.  Please verify all information before finalizing your order.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Exchanges (if applicable)

Only defective items may be considered for exchange.  

Shipping

To return your product, you should contact us prior to shipping the item.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Lost or Stolen Packages

Unfortunately we are not responsible for lost or stolen items.  If your package was successfully delivered and then stolen from your porch, you can file a mail theft complaint with the U.S. Postal Inspection Service. USPS will start your claims process.  Learn more about how to file a claim at usps.com.  We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Please verify all information before completing your order.

Your order is our responsibility until it is handed to the United States Post Service (USPS). Once items have been handed over, we leave that responsibility to USPS.

All purchases are shipped by USPS and insured through USPS.

 IF YOUR PACKAGE IS LOST OR STOLEN IN TRANSIT:

YOU ARE RESPONSIBLE TO FILE A CLAIM WITH USPS.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Additional non-returnable items:

Gift cards